Google has received some flak for the recent gmail outage yesterday. For 100 minutes gmail wasn't available to the majority of its 150 million users, myself included.
Was I upset, not really. Perhaps a little frustrated, but it's important to put things in perspective. I won't use those 100 minutes as a reason to consider 'in-sourcing' my email because to be perfectly honest, I couldn't do a better job than google at creating an email program and managing the servers associated with it.
I've worked for a number of universities in Canada all with in house email service. The IT staff did a fabulous job, but guess what: there were outages there too. No system will be 100%, and sometimes, it's better to sit back and enjoy the 100 minutes of silence than loose an hour of your life hitting the refresh button.
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